1.   What does The CCR do?

The CCR does two things:

i) Conflict Resolution:  mediation, conciliation and facilitation.

ii) Conflict Resolution Training:  communication skills, mediation and conciliation.


2.   What is MEDIATION?

 Mediation is when people in conflict sit down with a neutral mediator and talk face-to-face.


3.   What if I don't want to meet face-to-face?

You don't have to.  Give The CCR the other person's name and telephone number or address and The CCR will talk to them for you.  The CCR calls this CONCILIATION.


4.   What if I don't want to ask the other person to mediate or to conciliate?

You don't have to.  The CCR will ask them.


5.   What if I don't think the other person will agree to mediate or to conciliate?

Many of the people who call The CCR feel this way.  To their surprise, the other person often does agree.


6.   What is FACILITATION? 

A neutral facilitator from The CCR can assist you and your group to resolve issues and concerns such as how best to structure your process and work together, how to communicate better, and how to resolve your conflicts.


7.   What does a mediator or conciliator or facilitator do? 

They are good listeners and good communicators who help people to talk and to listen.  They do not take sides; they do not judge people; and they do not tell people what to do.       


8.   How long does mediation take? 

A two party mediation usually takes three to four hours.


9.   How many people can mediate at the same time?

Any number can.


10. Does The CCR give legal advice?

No.  The CCR does not give legal advice or represent anyone.  If you need legal advice or any other kind of advice, The CCR will refer you to someone who can advise you.

If you are coming for help with your divorce, and you choose to use our collaborative mediation process, there are volunteers who can give you legal information that will help you make decisions.


11. What kind of Training does The CCR do? 

The CCR does two kinds of Training:

1) Training for persons who want to learn how to use conflict resolution skills and process when they are communicating with others, such as family member, neighbors, and co-workers.

2) Training for persons who want to learn how to use conflict resolution skills and process for helping others to communicate to resolve their conflicts (mediation training).


12. How do I decide what Training I need?

      Just call The CCR’s Coordinating Secretary at 213-736-1083.


13. How long is the Training?

We can structure Training to your particular situation.  Our most popular Trainings are our 4-hour Communication Skills Training and our 40-hour Nuts & Bolts Mediation Training.


14. Do we have to come to The CCR for the Training?

No.  The CCR can come to you.


15. Are the services at The Center provided only in English?

No.  The Center can provide all of its services in Spanish, and translators and volunteers are available for providing service in other languages.


16. Does The CCR charge for its services?

No one will be charged a fee for the services of The CCR who cannot afford to pay.  A sliding fee schedule will be used for those who can afford to pay.


17. How is The CCR funded?

The CCR’s services are made possible through major support from the Los Angeles County Department of Community and Senior Services through the California Dispute Resolutions Program Act, and through Loyola Law School.

18. What kinds of cases does The Center handle?


Contact us at (213) 736-1145